: This is the most reliable tool for pulling BIOS/hardware info. Install it (if not present): pkg install dmidecode /usr/local/sbin/dmidecode -t 1 | grep "Serial Number" : You can also check the kernel environment variables: kenv | grep smbios.system.serial Netgate Forum Serial Number vs. Netgate Device ID (NDI)

A: No. pfSense CE is completely open-source and does not phone home. Only pfSense Plus and AutoConfigBackup services transmit the serial (over encrypted TLS).

You likely cloned a VM or restored a config backup from one Netgate device to another. The unique system ID and the physical serial number became mismatched.

If you cannot access the web interface, you can retrieve the serial number via the shell (SSH or Console). Using dmidecode: You can install and use the tool to pull hardware info directly from the BIOS. /usr/local/sbin/dmidecode -s system-serial-number Using kenv: Some systems store this in the kernel environment. kenv smbios.system.serial 4. Physical Labels For physical appliances, check the following locations: Bottom or Back: Most official Netgate Security Gateways have a sticker with the serial number and NDI. Original Packaging: The serial number is typically printed on the product box. Why You Need It System serial number | Netgate Forum

instead, as generic hardware BIOS entries may be unpopulated. Physical Sticker