SMcli 192.168.128.101 -f save.cfg -o C:\backup\ds3500_config.txt

This occurs when the drive database in SM10 is outdated despite hotfix. Replace DriveDB.xml inside C:\Program Files (x86)\IBM\Storage Manager\data\ with the version packed in the hotfix (check HF zip for Drivers\DriveDB.xml ).

If you search "IBM storage manager 10 download hot ds3500" , you likely have encountered one of these problems:

Do not run the installer directly from the .zip file; extract it to a local folder first.