If you are caught treating the window like a vending machine, you are failing the top standard of the handbook. If you are caught treating the window like
Practical tip: Track metrics (attendance, POS accuracy, customer feedback) that are commonly used for promotion decisions.
Employees must move with a "sense of urgency" and remain aware of their surroundings to improve efficiency. dutch bros employee handbook top
The handbook’s most emphasized section is the company’s commitment to radical inclusivity. Dutch Bros was founded on the principle of treating every customer and coworker like family. The handbook explicitly states expectations around:
Every employee starts at 0 points. Points drop off after 6 months.