: Access requires a corporate email address (e.g., @globalia.com or @aireuropa.com ) and a personal password.
| Problem | Likely Cause | Solution | |---------|--------------|----------| | "Usuario o contraseña incorrectos" | Caps Lock on OR expired password | Reset password via "¿Olvidó su contraseña?" link. | | Page does not load / timeout | VPN not connected (for remote workers) | Ensure corporate VPN (Cisco AnyConnect or FortiClient) is active. | | Account locked after 3 attempts | Brute force protection | Wait 15 minutes OR call Globalia IT Service Desk (+34 971 178 000). | | Blank white screen | Browser cache issue | Clear cache & cookies; use Incognito Mode. | | 2FA code not received | Wrong mobile number in HR system | Contact payroll office to update your phone number. | intranet globalia portal del empleado acceso
You may see a confidentiality agreement pop-up. Click to proceed. This acknowledges that your activity may be monitored for security purposes. : Access requires a corporate email address (e