If you are locked out of the hardware and cannot use a web portal: Factory Reset Button
Look for a small recessed "Reset" button on the back or bottom of the DVR. napco dvr password reset new
On the DVR’s login screen (connected to a monitor via VGA/HDMI), enter any wrong password 3-5 times. The system will display a “Challenge Code” or “System ID” – usually a 12-20 digit alphanumeric string. Write it down exactly. If you are locked out of the hardware
: User ID is often first 3 of first name + last 4 of phone; default password is 1234 . napco dvr password reset new
Many units display a QR code or a long GUID (Global Unique Identifier) on the login window.