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You installed the correct driver, but the POS software is sending the wrong character encoding (e.g., UTF-8 vs. CP437). Fix:

Managing the auto-cutter, cash drawer kick (RJ11), and print density settings. Interface Support:

: If you already have a file named v803.exe from an unknown source, scan it with VirusTotal before running. POS drivers are occasionally used to spread malware (disguised as printer installers).