Standard remote diagnostics were failing. The error code was specific: OXO-HW-LOCK-99 . It was a firmware corruption issue, a rare glitch that he had only read about in obscure technical forums. It meant the OXO unit needed a complete software reflash, but the remote portal wasn't accepting his admin credentials due to the corruption.
The primary Windows-based software tool used by installers and administrators to configure, maintain, and manage the OXO Connect platform. OmniVista 8770: oxo connect management console software download